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Customer Reviews

The Groom’s Room at Abigail’s Collection strives to provide a high level of customer service and a unique menswear shopping experience. A huge thank you to everyone for their kind thank you cards, letters, business award nominations and customer recommendations.

We were completely thrilled this year when we won '2016 UK Menswear Retailer of the Year' at The Wedding Industry Awards. We also proudly won the regional title for this and both titles in 2015 too. This is just a handful of the totally amazing comments that were made by our customers during the online voting process. We simply cannot explain in words how much it means to us to have read these (and the entire thirty pages of incredible voter feedback), we are hugely grateful.

It is very moving to know that we have made such a great impression on so many. THANK YOU to everyone who voted for us.

A1 Service and an A1 Team! Huge thanks again to Rob for all your help, guidance and patience.

Absolutely fantastic service, great communication, great atmosphere in the shop, made all our family and friends feel very welcome and important. A wedding can be stressful enough with all the organising involved, we didn’t once worry about the organisation of the grooms suit, two best men or seven users – 100% perfect on the day. Since my experience with this shop I have recommended Grooms Room at Abigails Collection on more than one occasion and will continue to do so with no hesitation. Thanks again!

An all round great service offered by The Grooms Room. Made me, my best man and ushers all feel welcome. Professional yet approachable and adaptable. Couldn’t have asked for more from the service being offered.

Brilliant service – warm, friendly welcoming atmosphere. Was not pressured to do anything I was not keen on Good quality suits, myself and my groomsmen all looked very smart.

Excellent service they were able to order in to match the exact colour of our bridesmaid dress, and as I wanted to keep my suit a surprise from my wife they were advisory and offered suggestions that were really helpful.

Excellent service, Rob was on hand at all times to cater to our needs and dealt excellently with my mum who was the unofficial wedding planner.

Fabulous quality suits. All of my party were thoroughly looked after by a very professional team.

Friendly and helpful staff. Relaxing atmosphere in the Grooms Room where you and your party and can sit back and have a drink and take your time which is needed for the vast selection on offer. Overall an enjoyable experience.

From the moment we stepped in through the door we were made to feel very welcome. The service was friendly and professional from start to finish. Rob’s attention to detail was excellent and with his assistance, he helped create an outfit to fit perfectly with our wedding day. We cannot thank them enough.

Have already recommended and would recommend at the drop of a (Grooms) hat! After the received services we welt like we’d gained a trustworthy friend. Unfortunately such good levels of service are not as common anymore and this was refreshing!!!

Have recommended The Grooms Room to several people with highest compliments. Abigail, Rob and the team’s attention to detail always made you feel like their most valued and special customer. They took time to make sure that the men and boys at the wedding were ignored or side lined but as special as myself and the bridesmaids. They recommended the idea of evening tails for the men on our new years wedding to make them stand out from our black tie guests. The detail of the colour match on the cravats and waistcoats was an amazing touch to ensure the bridal party felt like one great big family – this was brilliant. I know all the boys, and dads had a great time trying the suits on too! They no longer felt they were missing out on the champagne girly days! All too often the boys got left out at weddings and the grooms room ensured this was not the case. Before and after the wedding – winter of course ((!!) we had snow – and to make sure we did not worry about picking suits up or returning them late the team stayed in contact. I could not recommend them more highly for everything they did for us. It was a pleasure recommending them to friends who got engaged after us.

I had already got my bridesmaid, wedding and MOB dress by the time we went to the Grooms Room. My husband loved it. They were able to match the suits perfectly to the bridesmaids dresses. They are so flexible and the quality of the suits really are fantastic. I thought the range of choice was extremely good. They did not have a tie in the correct colour to match the bridesmaid dresses for our pageboy and although we were only hiring it they got it made in our wedding colour at no additional charge. It is these small touches that make it so easy and stress free. Definitely the best range around. All the groomsmen loved getting their suits fitted at The Groom’s Room at Abigails Collection.

I had decided to opt for a bespoke suit for my wedding, instead of other options, such as morning wear, and found Rob at the grooms room, very good indeed. From our initial consultation when I chose the fabrics, through choosing the design and the fittings, he was professional, knowledgeable, and warm and friendly throughout. His knowledge and experience of tailoring was amazing and came through in our discussions, whilst all the time telling me it was my suit and it was mine to design how I wanted, though he wouldn’t let me walk down the aisle looking like a clown! my groomsmen as well as the father of the bride, all hired lounge suits from rob at the grooms room, and he ensured we all complimented each other, so on the day we all really did look amazing, Rob also suggested some lovely little touches and showed that they went the extra mile for their clients.

I was so pleased we choose The Groom’s Room at Abigails to provide my wedding suits, Rob and his staff were so helpful and went out of their way to provide the suits I wanted on my wedding day. They were everything I expected.

I would definitely recommend The Grooms Room at Abigail’s and in fact have done to a couple of my friends that are getting married next year. We were so happy with the service and the friendly welcome and always felt at ease. They made the whole process effortless and enjoyable and attention to detail is excellent. The staff treat you as individuals and make you feel that you and your wedding are soooo important.

Incredibly helpful throughout the entire process. Rob was incredibly helpful and knowledgeable at the wedding fair, which encouraged us to pay him a visit. All the suits were fab and great value for money, with the groom’s suit being free! The store is a great environment to be in as well.

Made to feel very welcome, excellent customer service. My wife to be was very fussy about the colour scheme and The Groom’s Room did everything they could to match the bridesmaids. Really liked the way we were all treated it made it a better experience for all the men involved. Would highly recommend Abigail’s to future grooms.

My husband and I found the the staff friendly and helpful. We hired five 3 piece suits from them and there was not a problem with a single one, which hearing tales from other brides is rare. They are very knowledgable and have a great selection. My husband felt comfortable and looked after throughout the whole process.

My wedding plans were very difficult as my father who was giving me away sadly died a few months before my wedding, I was dreading the fitting as my father should have been there, however it was a very pleasant experience and they were obviously understanding but also helped me feel excited about my day. They also got my two boys to wear full suits and ties something which I have never managed before or after! The groom looked lovely and they managed to get him to match my colour scheme and be happy about it. They were very professional and just really nice people which made all the difference.

Outstanding customer service, so much guidance, support and advice on what is a very special day! Could not have wished for more. Beautiful suits, the men looked fantastic. We cannot thank the grooms room enough.

Really can’t thank Rob and his team at Abigail’s Collection enough their service is legendary in my group of friends all of whom are now married that mainly all used Abigail’s due to their quality of service not only on the fittings but the very first meeting with Rob is brilliant and so much time is taken to ensure your really happy with everything. Also the quality of the suits were fantastic I hired 8 or seven as mine was free they were all fantastic and on the day we wanted to pick them up we had everyone come in and try them on before they took them away to ensure they fitted perfectly. Every one of our whims was taken in their stride. All I can say is they were fantastic.

Really friendly and helpful staff with lots of patience, as I was getting married in Italy during the summer they supplied me with a great light weight suit. Everything was no trouble for them, even sorting out getting ties made to match the colour of the bridesmaids dresses. Their service was so good I went back to get sorted with tux for a black tie event.

Rob an the team were great from start to finish, they catered to our every need and went the extra mile too. On the day of the wedding myself and the best man/ushers received many nice comments about the quality and detailing of the suits we had chosen. I will always recommend Abigail’s to anyone I know getting married.

Rob and Charlie gave us excellent service and provided us with high quality suits and accessories. Everyone commented on how smart we looked – I still don’t know how they managed to get the shoes we hired to look as shiny as they did!

Rob and his team in the Grooms Room were great. They were very helpful in advising us on various different styles of suits and colours. Rob made my husband and all of the ushers feel at ease and made the process enjoyable rather than a chore! They were able to help my husband find trousers to fit, which we have struggled with in the past due to his shape. My husband has since used the Grooms Room for a friend’s wedding and the service is still outstanding.

Rob and his team were brilliant with all the groomsmen, especially our little page boy. All the suits fitted beautifully, and the service was unbeatable!

Rob and his team were fantastic, friendly and professional from start to finish always ready with great service and a great atmosphere. Everything from the grooms men were catered for, colours were matched exactly to bridesmaids we were even able to get a waistcoat made for an extra tall best man!!! We were always kept informed and the customer service was excellent.

Rob and his team were very helpful to us throughout the process. For a groom they can find it all a bit daunting, especially my husband but they are made to feel welcome. I believe Abigail’s think of everything and they even make the little ones feel special as well, brilliant company and recommended already.

Rob at Abigails was so helpful, the shop is beautiful and there are even things to entice the boys!! The standard of service was incredible, one of our best men is 6’8″ tall so finding clothes and suits for him is usually a challenge but it was never an issue with Rob, he organised specialist sizing in the suits we chose without a problem. I have recommended Abigail’s Collection to all my friends, I bought my dress with the help of Abi from there and all of our wedding party suits with the help of Rob, no other wedding shops in the local area even came close for customer service and standard of the actual suits or dresses. AMAZING Abi and Rob Rock!!!!!

Rob at The Grooms Room is fantastic guy. He managed to fit my father in law via email as he lives in New Zealand. The suit fitted perfectly on the day. Great premises, hospitality and knowledge.

Rob at the Grooms Room was an absolute pleasure to work with, the surroundings where the meetings and fittings take place are cool and contemporary and just feels right, the selection is vast and colourful which grabs the attention from the start and you know you are in good hands from the first moment. I had an initial meeting with Rob and my now wife to where we went through a number of different styles of suits including materials, colours and designs and helped me decide which suited me best with regards to my style and ideas. He had a one to one with my wife where they went through colour combinations for cravats and waistcoats which would complement the bridal colours and also the different types of materials that were available to get that specific colour match. My wife said that Rob’s knowledge of all the colours and materials he worked with was quite sublime and gave some really great insights that helped with our final decision. When I visited again with the groom party which was a total of 10 men we all had a great few hours there. Rob’s attention to detail when remembering names and sizes is impeccable and he is extremely passionate in making sure that you do not leave the fitting room until the suit fits you perfectly. This is demonstrated in showing each member of the groom party exactly how the suit should look, fit and feel. I have visited many suit hire shops in the past for other friends weddings but this experience is on a completely different plain, I have since recommended friends to Rob on 3 separate occasions and they have all had an equally successful time. I visited one of the other finalists in this category first and I can safely say that they were not at the level that Rob and the Grooms Room are at, quite simply the best and as far as I can see by quite some way too.

Such a brilliant service! My husband was very impressed!

Thank you for being such a supportive and professional company

The Groom’s Room offers great service and the staff are all really nice chaps!

The Grooms room at Abigail’s are incredible! We had quite a large amount of people to fit who ranged in age from 1-55 and Rob made the whole thing really smooth and easy for us. My hubby really didn’t know what he wanted to wear and Rob gave us so many options and genuinely gave us nothing to worry about. They were also really flexible with appointment times for fitting the groomsmen. They were admirably patient with our one-year-old page boys (one of whom screamed the place down each time we tried to go near him with a tape measure!!). Hand-on-heart I would recommend The Grooms Room at Abigail’s Collection to anyone who is getting married- their service is truly amazing.

The Grooms Room gives you an extra special service but for no extra cost. You feel confident that they would resolve any issues if they arose.

The Grooms room is very flexible, relaxed, friendly, helpful and they have a great range of products. The assistance you receive is way above and beyond what you would normally expect. They go the extra mile to ensure you are happy with every last detail! Everyone went above and beyond to help us.

The Grooms Room provided the wedding party with excellent modern suits at a great price. The service is outstanding, Rob and his team really help us with the fitting and styles available.

The Grooms room was fantastic Rob and the team blew the socks off the competition. I tried other shops but the Grooms Room was well above them at every point. The service is fantastic and the products amazing.

The Grooms Room were thoroughly professional. The quality of their suits were far superior to any suppliers we had tried previously. They made the experience fun and enjoyable, and we had absolute confidence in them, and they didn’t disappoint. We would be more than happy to go back to them and use their service again.

The level of personal service, attention to detail and professionalism is of the highest order. They cared about what we wanted and recognised how we felt, and helped make our day a fantastic wonderful experience.

The service before the wedding was fantastic. The grooms party had 3 appointments with Rob the tailor and each time we was made to feel very welcome and dealt with expertly. I would definitely recommend to friends and family needing formal hire.

The Service given was absolutely top notch, the whole experience was so personal and took a lot of stress out of the day. I have recommended The Grooms room at Abigail’s Collection to other grooms and they have all been knocked out by the service levels. From the moment you first set foot in the building you are looked after and nothing is too much. You are made to feel like your custom truly matters.

The service received from Rob and the team at Abigail’s was exemplary. We were always treated very well even when we turned up mob handed with the kids too.

The service was excellent and all staff very friendly and helpful. Great atmosphere to put you at ease and to enjoy the experience and lovely premises.

The staff at Abigail’s are fantastic, polite and very helpful. The atmosphere in store is lovely and they treat you well both brides and groom, this added to the whole wedding planning experience and more importantly choosing the right dress and suits!

The staff were friendly, helpful and knowledgable, and the service was the best we’d had. The individual rooms were great as it meant more people could come without the store feeling cramped. The choice of suits was great, and we ordered all our wedding outfits from here. A set time slot was allocated for suit fittings which meant you didn’t feel rushed, and they catered well for a party member who could not attend the fittings and the suit still fitted perfectly. We have recommended Abigails to a number of people who have all thanked us for it, saying how good they were.

The team at The Groom’s Room at Abigail’s Collection are so friendly and helpful, we got married in Mauritius and hired a lovely lightweight suit for my husband which looked fantastic, I can’t fault them at all and would recommend them to anyone.

The whole process was excellent and Rob the owner makes the experience fun, and was happy to take time letting you try on all the different options and making suggestions.

They were really helpful and made the whole occasion go very easy in a relaxed atmosphere. Rob and his team were excellent and I would definitely recommend them to friends.

We initially intended on hiring our suits from Moss Bros but after a passing look at The Grooms Room following a bridal consultation we made an appointment. Rob was very welcoming and thorough in detailing the service they offered. We expressed a particular interest in a suit they didn’t hold in store but Rob ensured it was available in Pauls size at our appointment. We ended up hiring 4 suits in total. We were made to feel welcome & comfortable and nothing was too much trouble….even when we wanted to view all 400+ cufflinks we weren’t hurried. All the suits we hired were clean as were the shoes that came with them.

We visited a number of suit hire places in Colchester before I was told about The Groom’s Room at Abigail’s. We didn’t have an appointment but were immediately accommodated and made welcome. As soon as we met Rob my father-in-law and I knew that this was a step above the rest. Rob and the team knew were incredibly well turned out and knew so much about the suits and other items they had available, every piece was spot on, great quality and no more expensive that the other places we’d visited. We even hired the shoes and Rob organised some engraved cufflinks for me to give as thank-you gifts to my best man & ushers, all very well priced and ready to collect with the suits & shoes. It was a really pleasant atmosphere and made it so much easier being able to meet up in the evening. ….We’ve been to 7 weddings in the last 2 years! And I have experienced absolutely appalling service from the like of other Menswear shops with ill-fitting suits, dirty establishments, the wrong items and colours how these places survive I’ll never know. I wish that all businesses realised the importance of a 1st class customer experience, The Groom’s Room at Abigail’s certainly do and I’m sure they’ll continue to prosper as a result of it.

When we first went to The Groom’s Room at Abigails in Colchester for a meeting we were made to feel at home and then spent almost 3 hours with Rob going through what we wanted and how we wanted it. We weren’t disappointed because the suits were amazing and we all looked great thanx to abigails and our wedding wouldn’t have been as great as it was without them. There was 11 of us for our suit fitting and Rob and his staff made it feel like we had been friends with them for years. On a more personal note being a large man Rob was careful not to divulge people’s sizes and how big the suit would be and I was grateful of that as it can get a bit embarrassing when you’re big.

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